Privacy policy

ACI HELLAS SA Privacy Policy

Effective Date: March 11, 2024.

Introduction

This privacy policy describes how “ACI HELLAS SA” (“ACI”, “we”, “us”, or “our”) collect, protect, use, and disclose your information, including personal information when you visit our websites, purchase or use any of our products or services, apply for a job, or otherwise communicate or interact with us, when accessing product and technical support. Please note that ACI also offers access to third-party applications and services, either as a direct reseller or licensor. In such cases, the third-party’s privacy policy is the appropriate policy to look to and will usually be referenced directly in that application or service.

What we mean by “Personal Information”

In this Privacy Statement, “personal information” generally means information (regardless of its format) that can be used, either alone or in combination with other information, to identify an individual. This may include, for example, name, contact information, mailing address, email address, purchase history and other information relating to your account with us (as the case may be). It may also include other types of more technical information, but only when this information can identify you as an individual. Information that is anonymized and cannot be associated with an identifiable individual is not considered personal information, if it is, at all times, reasonably foreseeable in the circumstances that this information irreversibly no longer allows the individual to be identified directly or indirectly.

Personal information we Personal Information We Collect

ACI collects personal information to allow us to communicate with you, process your orders, support you as customers, potential customers, (including providing you with products and services), conduct marketing, or for employment consideration. We collect personal information when you contact or do business with ACI, including when you:

Purchase, request support for, or register products or services;
request software downloads;
create a user account (login user name and password);
request information or materials such as documentation, whitepapers, or case studies;
participate in surveys, evaluations, provide feedback, or submit questions or comments to us;
participate in promotions, contests, or marketing events;
apply for a job or submit your resume.

Data we collect depends on the context of your interactions with ACI, the choices you make, including your privacy settings, and the products and features you choose. The personal information we collect can include the following:

Name and Contact Data. Your first and last name, email address, mailing and/or business postal address, phone number, business or organization name, gender and marital status, and other similar business contact data or employment related information.
Credentials. Account username, passwords, password hints and similar security information used for authentication and account access. For some sales and employment purposes as well as identity verification, ACI may also collect government or personal identifiers.
Demographic Data. Data about you such as your country of residence and preferred language.
Payment Data. Data necessary to process your payment if you make purchases, such as your payment card number, expiration date, and the security code associated with your payment card.
Geolocation Data. We may collect data about your location, which can be either precise or imprecise. Precise location data can be obtained through Global Navigation Satellite System data, as well as through nearby cell towers and Wi-Fi hotspots when you enable location-based products or features. Imprecise location data includes, for example, a location derived from your device or data that indicates where you are located with less precision, such as an internet protocol (IP) address or a city or postal code.
Social Media Data. We may provide social media features that enable you to share information with your social networks. Your use of these features may result in the collection or sharing of information about you by the social networking site. Please review the privacy policies and settings of social networks you use to understand their practices.
Job Applications/CVs/Resumes. Professional, education and employment-related information on job applications/CVs/resumes which you provide to us if you submit a job application to ACI either directly or indirectly, which may include sensitive (also known as ‘special category’) personal information. ACI uses this information to evaluate your application and perform related employment activities. It is also possible that ACI may, offer you the option of providing sensitive personal information or information about protected classifications, such as your age, gender, race, sexual orientation, or disability, marital or veteran status, at any time with your consent and where permitted by applicable law.
Feedback and Product Reviews. Information you provide to us and the content of messages you send to us, such as feedback and product reviews you write, blog posts or questions and information you provide for customer support. When you contact us via our website, a ACI application or through a ACI help desk or support call, phone conversations or chat sessions with our representatives may be monitored and recorded. Your feedback, posts and reviews will be used to seek improvements in our products and services.
WebsiteBrowsing and Commercial Information. Information about your visits to our websites and your browsing patterns, including inferences drawn from this information. This may include information related to your prior purchases and online buying preferences or data about your device, including IP address, browser type, and regional and language settings. This is more fully described under the section entitled “Cookies, Web Beacons and Similar Technologies” below. We collect this information to determine such things as the number of visitors to various parts of our websites, to personalize your experience on our sites, and tailor our interactions with you.
Products and Device Data. Certain ACI products and services collect data, such as product registration, device serial number, IP address, MAC address and other unique device identifiers, meter reads, supply levels, equipment configuration and settings, software version, and fault codes. ACI uses this information for product improvement, billing, report generation, supplies replenishment and support services.
Third Party Sources. We also obtain data from third parties. These third-party sources vary over time, but they are sources deemed credible by us and may be publicly available or available on a commercial basis. They can include:
- Data brokers from which we purchase demographic data to supplement the data we collect;
- Social networks when you grant permission to ACI or a ACI product to access your data on one or more networks;
- Designated entities within your business or enterprise (such as a member of your IT department) in the course of providing services to you;
- Partners with whom we offer branded services or engage in joint marketing activities. If you purchase ACI services or products from a ACI partner, we may receive certain information about your purchase from that partner;
- Fraud prevention agencies or credit reporting agencies in connection with credit determinations; and
- Publicly available sources such as open government databases or other data in the public domain.

How We Use Your Personal Information

ACI uses personal information to:

respond to your questions and communicate with you;
provide customer support;
share news, updates, or helpful tips about ACI’s products and services;
enable online shopping;
inform you of special promotions and other advertising;
allow you to sign up for online services;
create reseller partnerships;
receive and evaluate job applications;
customize, analyze, and improve our products, services, technologies, communications and relationships with you;
deliver products and services requested by you;
prevent fraud and protect the security of our systems and our customers;
meet our contractual and legal obligations; and
notify you about administrative matters that pertain to your ACI products or services

You may opt out of receiving any or all marketing communications from us by following the unsubscribe link or instructions provided in each commercial email we send, or by contacting us directly at the address indicated in your Communication Preferences.

How We Share or Disclose Personal Information

We may share or disclose your personal information as necessary for the following ACI legal business purposes or otherwise, with your consent, or as permitted or required by law.

To complete a transaction or provide a product or service that you have requested or authorized. For example, when you provide payment data to make a purchase, we will share your payment data with banks and other entities that process payment transactions or provide other financial services, and consumer organizations to prevent fraud and reduce credit risk. In addition, we may share information with third parties to jointly offer a product or service.
We share personal information with our subsidiaries, affiliates, agents or partners who fulfill orders or provide the services and to effectively manage our business. ACI requires its subsidiaries, affiliates, agents, and partners to handle personal information with the same protections as ACI’s privacy policy for personal information.
We share personal information with vendors, service providers, or agents working on our behalf for the purposes described in this Statement or in our contracts with you. Vendors and service providers who may need to access personal information include companies we’ve hired to provide customer service support, assist in maintaining or servicing business accounts or products via our systems and services, to assistant with development of products, or support our business functions and internal operations including: fulfilling orders, delivering and installing products, invoice and payment processing, investigating fraudulent activity, conducting customer surveys, providing marketing assistance, providing IT software and maintenance services, or providing archiving services.
We may also disclose personal information when required in the context of a prospective or completed business transaction, such as the event of a merger or acquisition of ACI or a substantial portion of its assets, in accordance with applicable legal requirements.

When we share your personal information with third-party companies, we ensure that they are contractually required to adhere to data privacy and security requirements, and are not allowed to use the personal information they receive from us for any other purpose. We do not sell your personal information to third parties.

We may also disclose your personal information in good faith if necessary to:

Comply with applicable law or due process, including from law enforcement or other government agencies;
To protect our customers, for example, to prevent attempts to defraud users of our products, or to help prevent the loss of life or serious injury to anyone; or
Operate and maintain the security of our products, including preventing or stopping an attack on our information systems or networks.

Grounds for processing your information

We collect and process personal information with your consent as required by law, or as necessary to fulfill ACI’s legitimate interests or business purposes, including: (i) to provide you with products and services, (ii) to manage, administer and operate our business, (iii) to meet our contractual and legal obligations; (iv) carry out direct marketing, (v) prevent fraud, and (vi) protect the security of our systems and customers.

Where we process and store personal information

ACI may transfer, store and process the personal information it collects in your region, Greece or any other country in which its subcontractors, agents or partners operate. Therefore, when your personal information is used or stored in a jurisdiction other than the one in which you reside, it may be subject to the laws of that foreign jurisdiction, including any law permitting or requiring disclosure of the information to the government, governmental authorities, courts, and law enforcement authorities in that jurisdiction.

Our subcontractors, agents, and partners are required to protect any personal information they receive from us, and are prohibited from using the personal information for any purpose other than to perform the services assigned to them by ACI. We also take steps to provide adequate protection for any transfers of your personal information, in accordance with applicable law.

ACI employees are informed of privacy guidelines on an annual basis as part of the mandatory training program. We take steps to ensure that we collect and process your personal information in accordance with the provisions of this statement and the requirements of applicable law where the data resides. Sometimes, we transfer your personal information from the European Economic Area, Switzerland and the United Kingdom to other countries. When we do, we use various legal mechanisms, including, where applicable, Standard Contractual Clauses, to ensure that any required rights and protections apply to your data.

Video links

Clicking on the videos on www.acihellas.com site may (1) take you to a third-party site to play the video, or (2) the video playback feature on the site www.acihellas.com may be supported by a third-party website or technology. In any such case, by playing the video, you are using a third-party website and you will be subject to that third party’s terms and conditions; including, but not limited to, its terms of service and policies on privacy and the collection and use of your information (e.g. https://www.youtube.com/t/terms)

Storage period

ACI retains personal information for as long as necessary for the purposes described in this Statement, including to provide the products and fulfill the services and transactions you have requested, or for other material purposes, and as required or authorized by law. Actual retention periods may vary. The criteria used to determine the retention periods include: (i) how long personal information is needed to provide our products or operate our business; (ii) whether the personal information is of a sensitive type; and (iii) whether ACI is subject to a legal, contractual, or similar obligation to retain the data.

Your choices and rights regarding privacy

You have choices about how ACI processes your personal information. When you are asked to provide your personal information, you can decline it. However, if you choose not to provide the information required to purchase a product, service, or feature, we may not be able to provide you with that product, service, or feature. In particular, you have the following options:

If the collection and/or processing of personal information is based on your consent, you have a right to withdraw consent at any time for future processing, subject to contractual and legal restrictions;
Where applicable, you have a right to request from us, (i) access to and receipt of personal information, (ii) transfer of personal information, and (iii) rectification or deletion of your personal information;
You may also have a right to object to or restrict the processing of your personal information;
You have the right to object to direct marketing through the “unsubscribe” option included in the communication; and
You have a right to file a complaint with a regulator or data protection authority.

You may contact ACI to check the accuracy of your personal information or request that your information be updated or deleted by sending an email to info@acihellas.gr email address. Tick “Access” in the subject line and let us know the details of your request in the message. ACI reserves the right to confirm your identity and modify the scope and number of requests. In In some cases, your request may be denied on the basis of a legal exception or where we are legally prevented from honoring suchrequest. Your rights to access and receive information about the personal information we hold about you and how we have processed it, correct inaccuracies, obtain a copy of, or delete your personal information may be limited in certain circumstances by applicable law.

Minors

No part of ACI’s website is directed at children under the age of 16 (or any other age of minor, if older, under local law) and does not knowingly collect personal information from children, nor are the products on its website directed to children. If we learn that we have collected or received personal information of a child under the age of 16, without confirming parental consent, we will delete that information.

Security of Personal Information

ACI is committed to protecting the security of your personal information and maintains strict control over access to it. We utilize reasonable security procedures and practices and appropriate, technical and organizational measures to safeguard the personal information we collect and process against unauthorized access, use, disclosure, loss or theft of personal information. To ensure that you can purchase with confidence from ACI websites, ACI protects credit card information submitted online with industry-standard encryption technology or tokenization.

Data governance measures

ACI has policies and practices in place to ensure the protection of your personal information. Depending on the volume and sensitivity of the information, the purposes for which it is used and the formatin which it is stored, we implement a combination of measures to protect your personal information, including:

Internal policies and procedures that define the roles and responsibilities of our employees throughout the information life cycle and limits their access to such information on a “need-to-know” basis;
Technical safeguards such as encryption, firewalls, antivirus software and similar measures to protect information stored in electronic format;
Employee privacy and data security training;
Procedures for receiving, investigating and responding to complaints or inquiries regarding ACI’s information handling practices, including any security incidents involving personal information; and
A Framework governing the retention and destruction of personal information.

Cookies, web beacons and similar technologies

ACI uses cookies and similar technologies to improve your experience when accessing its websites and applications for the reasons described above, including providing support and services and for marketing purposes. We use cookies to help personalize your experience and compile statistics on how our websites are used, including the most popular pages. ACI also uses pixels (GIFs and web beacons) to track the actions of users of our websites and email recipients, measure the success of its advertising campaigns, track whether emails are being forwarded, and compile statistics on the use of its websites and the response rate to emails.

ACI also uses Google Analytics and similar web analytics services, which use cookies and similar technologies to collect and analyze information about the use of the services and inform about actions and trends. You can learn about Google’s practices here.

What is a cookie?

Cookies are small files that are placed on your computer or mobile device by websites that you visit. Your browser saves cookies in a designated file for cookies on your computer or device. They are widely used in order to make websites work efficiently, as well as to provide information to the owners of the site. Cookies are useful because they allow a website to recognize your device, letting you navigate between pages efficiently, remembering your preferences, and generally improving your experience.

How does ACI use cookies?

ACI uses cookies to recognize repeat visits to our websites and to facilitate website browsing and online shopping. The cookies store your country and language, along with an assigned random session ID. In some cases, the cookies store name and address information so you do not have to re-enter this information in multiple forms.

The cookie information that ACI collects helps us track the number of visitors to our websites over time and determine whether these were new or repeat visits. ACI also works with third party advertising partners that use cookies to deliver ACI advertising on other websites and to measure the performance of our advertising campaigns. For example, we use Google Analytics to track website usage and activity. Read more about how Google Analytics uses your information here.

What is a web beacon?

A web beacon is an electronic image that can be used to recognize a cookie on your computer or other device when you visit a web page or read an email.

How does ACI use web beacons?

ACI and our third party advertising partners may use web beacons on our websites, in our emails, and in our advertisements on other websites to measure the effectiveness of our websites and our advertising. For example, web beacons may count the number of individuals who visit our websites from a particular advertisement or the number of individuals who open or act upon an email message.

Can I block cookies and web beacons?

Yes, the ability to enable, disable or delete cookies can be controlled though your website browser. Consult the “Help” menu of your browser application for details. If you block the use of cookies, you will not be able to use some of the features on ACI’s websites, including the shopping cart and online account management services. You can make some web beacons unusable by disabling cookies.

If you do not want information collected through the use of cookies, most browsers allow you to automatically decline cookies or be given the choice of declining or accepting a particular cookie (or cookies) from a particular website. You can review https://www.allaboutcookies.org for more information. Please note, that if you do not accept cookies, you may experience some inconvenience in your use of our websites.

Links to Non- ACI Websites.

Other websites may be accessed through our website, such as through social media buttons or other links. These third-party websites may collect certain information about you through the use of cookies, web beacons and other features. We do not have access to or control over the privacy practices or the content of these websites or the cookies or other features that these third-party sites may use. We are not responsible for the content or the information practices of these third-party websites, and such websites are not covered by this privacy statement. We encourage you to review the privacy notices and terms of use when visiting any of the third-party sites to understand their practices.

Privacy Choices: How does ACI use interest-based advertising?

Websites cooperate with online advertisers to collect information about visitors to present ads that are more useful and relevant. This is known as interest-based advertising or online behavioral advertising. ACI and our third party advertising partners may use cookies and similar technologies to deliver interest-based ads that are relevant and targeted to our customers and prospects.

What information do ACI websites collect for interest-based advertising?

ACI and our third party advertising partners may use cookies or web beacons to collect information for the purposes of interest-based advertising based on your visits to www.acihellas.com and other web sites. These cookies identify the pages you view, the links and ads you click on, other actions you take on those websites, and the referring website. Similarly, online advertisers may use cookies to deliver advertising to you for companies other than ACI based on your visits to www.acihellas.com and other websites.

Communication Preferences

ACI may send commercial emails to you to promote its products and services. You may also unsubscribe from various product communications and specific services on our websites. If you receive a commercial email from ACI and wish to cease such communication, please contact us using the contact details provided in “Contact ACI” below. You can also request to unsubscribe by mail at:

ACI : Thrasyvoulou 216 street, Ano Fousa, 19300, Aspropyrgos, Greece TEL : 211-1043000

This unsubscribe option does not apply to communications primarily for the purpose of administering order completion, contracts, support, product safety warnings, software updates, or other administrative and transactional notices, the primary purpose of which is not promotional in nature.

Additional information Regarding the EEA

You can lodge a complaint with the data protection authority for your country or region, or where the alleged infringement of applicable data protection law occurs. However, before doing so, we encourage you to contact us directly to give us an opportunity to work directly with you to resolve any concerns about your privacy.

Contact ACI

ACI commits to resolve complaints about your privacy and our collection or use of your personal information..

To submit your questions or any queries, please contact the ACI Service Line (211-1043000).

You can also contact us by mail at:

ACI Thrasyvoulou 216 street, Ano Fousa, 19300, Aspropyrgos, Greece TEL : 211-1043000

And by email at: info@acihellas.gr

Registration updates

ACI may update this Privacy Policy from time to time. When we do, we will post the current version on this site, and we will revise the version date located at the top of this page. Any changes become effective when we post the revised Privacy Policy. If the changes we make are significant, we will provide a more prominent notice when required by applicable laws. Your continued use of our services following these changes means that you accept the revised Privacy Policy.